Customer Testimonials
Friendly and helpful staff, appointments are on time. Work done to satisfaction. If more work is needed, you are told about it before any other work is done.
Paid $1100 for them to fix my car. And it is still doing the same thing or worse. Not happy
Took vehicle in for 100000 mile service and to fix leaks. When I got the vehicle back, the rear axle differential was leaking excessively.
Its too much of a mess to text. Don has always been wonderful. I assume this last experience was the exception to normal practice......I sure hope so
Second vehicle I have purchased from West side. Great customer service and both times I had my vehicle within 24 hours of a test drive
I have had a great experience from buying my vehicle until now I would purchase again from west side GM
Jeremy is very helpful and knowledgeable. Makes me feel comfortable with my new purchase. Thanks Jeremy
Always a good experience, even if what's wrong is not what you want to hear.
Easy to schedule online, great pricing and completed the work faster than I expected. Overall a very good experience, I’ll be back
Consistently pleasant to work with Trustworthy with little to no issues. Usually very good about explaining every important detail
Always enjoy my experiences working with West Side GM!
Very easy to work with. Laid back environment. Did not feel the stress and anxiety experienced at other dealerships we visited.
Made the purchase experience very easy and fast. It was a no haggle experience, every step of the purchase process was explained to me.
Their customer service is very poor Gene is very short and borderline rude. I went in for a customer satisfaction, job where they were supposed to replace the ground strap on my engine that was causing an issue with the electronic steering control after they replaced it. I asked them if he had cleared the codes or if it had fix the problem he stated he didn't know because they didn't test drive it and didn't check to see if the code is cleared during all of my contacts with him. He acted as though I was ... Read More DealerRater - Oct 29, 2026
Excellent service! Met my needs and I have a great new SUV. I would return to West Side for another vehicle when needed.
all good even met a babe while i was there and were going out friday
Bought my first new vehicle from West Side in 1976. Decided to come back after problems at a different dealership.
Professional got the problem fixed the best customer service I have received in a very long time keep up the positive work environment
On point communication as well as efficient. Caught a recall and worked that into the original order. ????
Professional and very quick with my tire install. Showed me everything I needed ahead of time
Good service good explanations and got us into the shops for service in a timely fashion
I have been taking my GMC truck here for 10 years and have always gotten great service I would recommend them to anybody I know thank you .
Best Dealership I have ever dealt with other than my own. Best Service Department as well.
It's a thorough, informative, friendly, clean facility. They did a great job. Let me know what was happening.
Very pleased with everything and everyone. Everything went very smoothly. Very satisfied and love my vehicle!
I was keeping the Pre winter maintenance for me on a Good Schedule and with the Help of my Guys in service keeping me abreast of needs of our Vehicles, we Are looking good for the future.
Good communication, knowledgeable Service & honest personale. On a timely manner. That is why Im a repeat Costumer.
I Have so much respect for this dealership. They have taken care of all our vehicles for over 30 years. Our plans are to continue buisness with westside as long as we're driving. Great staff. Super friendly & always there to help. The owners Jeff & Lisa are so accommodating, always making sure we are happy. They are very easy to talk to. & answer any questions or concerns. Thank you westside!!
Very accommodating, professional and freindly. Easy to schedule, clean, fair prices, and knowledgeable. Nice overall staff.
Was told I needed new tires at my oil change. The service manager told me of an upcoming sale and I agreed to purchase 4 new tires. Was glad that the manager alerted me to the sale.
Had to have deer damage fixed. They replaced the door and blended the paint. All work was excellent.
Joy to visit. People are great. They always seem to have what I'm looking for.
Easy to work with and everyone is friendly. Would recommend to everyone. Family atmosphere. Treated better than most dealerships.
I drive here from Oshkosh. I don't like Bergstrom's price policy. You guys are still a little old school
Very good service. Had a very good experience with the service department from the call to the billing. Very professional and freindly.
The service was exceptional. It was so nice working with ethical people with values. I recommend West Side Auto to everyone I know who is looking for a new vehicle.
I was happy with the installation. My questions were answered and the installation was done in a timely manner
Everyone is so nice and helpful, it's a joy coming here, there is nothing better than west side garage
They are always quick to schedule service, are friendly and do a great job. They are very helpful!
Extremely personable, Lisa was so good about making sure we went over options with pricing & looking at a time to get repairs done. We do all our business with this location in Berlin because of there personal touch. We have been a customer over 30 years & always satisfied. Thanks to the entire team at this location.
Helpful in getting the right vehicle for me. Caring about me needing transportation . Very thankful for them.
The person that I talked to said he was new, told me he would call me on Monday to find out what happened to my lug nut wrench. Never got a call all week and that's just this service. I have a lot of other prior problems with service there.
Always a good experience Quick, reliable and helpful staff. Work has always been top notch.
Everyone is always friendly and helpful. They never make you feel stupid when you ask a question.
Someone finally figured out the problem I'm so happy to have had great people work on my car
Thorough Professional Good price No thanks Timely Nice Why do I need nine words? Bye
Attentive Accommodating Reasonable Wanted to remedy the issue quickly Fair That's enough words ok? Lol
Attentive Accommodating Reasonable Wanted to remedy the issue quickly Fair That's enough words ok? Lol
very good service and quality people. they explain what is needed and what is recommeded
I've been doing business with them for 20 years. Best place to get a great vehicle
All went well at the service appointment. Did not know that Jeff retired. Have known him as a trusted advisor for many years. He will be missed. Keep up the good work and will see you in October with the truck.
Very unhappy was lied to about the price will find new place to take my car
Arrived to find out my appointment was canceled. They tried saying I canceled then it was a tech issue as I made the appointment via website. I was squeezed in due to it being only an oil change. While waiting I saw I had a voicemail from them stating they were overbooked. So they basically canceled my appointment without ever hearing from me. I took vacation time to get to this appointment just imagine if I hadn't been squeezed in. Right now I couldn't recommend them. I gave 2 stars because they somehow manage to still squeeze me in
Thanks you to Gene and the staff and mechanics at West Side GM they are helpful and very knowledgeable and do all the little things that make my GMC Canyon running great. Terry S.
All right Very good and friendly very clean service department I really appreciate them
I was able to get into an appointment easily. They took good care of my car.
Easy to make appointments that work for me. Explained any issues I have, & solutions for my needs
I wait for my car. They keep me updated and get the job done quickly. The waiting area is clean and comfortable.
He went the extra mile to showing me my filters needed changed instead of just telling me. It built a lot of trust as a young woman there's been times other dealerships have tried to get me to do extras that weren't needed. He definitely built some of my trust.
Everything was taken care of professionally and completed in a timely fashion. Nice lounge are
Friendly service and I like that they looked over everything and notified me discussed what needed to be done fixed it and I was on my way
Friendly staff, quality service work. Always explain the work to be done and if further work is needed they will let you know first before preforming additional work.
This dealership has helped keep me doing my job, kept me going to my fishing spots, and have been just plain reliable. If I was in need of a vehicle, this is my first choice to see if they have one.
I had an excellent, efficient and complete and affordable experience On time as per the scheduled appointment
They always double check on service and are quick with their work. They make every appointment a pleasant one!
They always double check on service and are quick with their work. They make every appointment a pleasant one!
Caring Done Caring, kept me informed of what was happening with my car. Time was good as to what they quoted.
all was great will come there from now often. great place to go to. i am very happy with the service.
This was my first experience with West Side. He acted like I wronged him some how, wasn't interested in making an appointment, finally did the work and took twice as long and only did half of what I had asked to be done.
My wife brought my car I wasn't there. It was a first oil change on a new vehicle all seems fine ride a bit loud for my liking and a smidge rough but no one said anything about either
Great courteous check in. Knowledgeable workers. Competitive prices for work done. Great experienced employees who know their product.
Service was great. Jeff was very helpful, and much appreciated. Westside is great to deal with.
They are very good service working on my suv. Always take good care and keep clean. Also good , fair price.
They are great to deal with. They answered all my questions and worked with me to find a time that worked for both of us.
I only wish they still sold Buicks . They have been great to work with
I didn't really have a lot of communication I picked my car out and the most conversation I had was with the loan lady inside Westside garage. She was amazing.
I feel comfortable dealing with Jon felt he was honest and upfront about our dealings. I’d recommend Westside to anybody that was looking for a new or used vehicle. I’m really enjoying my truck. Thank you very much Jon for getting me into this truck.
We have been dealing with Westside for years and the service dept personnel have always been professional, friendly, and thorough. That includes the last time I was there.
Best Dealership, staff, service & parts That I have worked with. Go and check them out??.
Toke my car in so A/C can get fixed pay close to $500 and A/C never got fixed
The whole buying experience went flawlessly and I was pleased at how good it went.
They have been very fair and thorough with me. So far i dont have any issues with them!
Very happy with work done and explained everything also very quick work and reasonable price
Jeff is great to work with. We'll miss him when he retures next month.
We asked for an estimate on repairs to our vehicle and never got a response back. This was after we had to constantly hound Bob for answers on what was going on and why things weren't being done and this was also the third time that I told him I wanted an estimate done. I would not recommend going here to anyone
Courteous, professional, clarified work to be done, reviewed work completed and followed up with me the next day to make sure everything was satisfactory.
I am very happy with the work that was done on my vehicle. The work was done in a timely manner and it was washed and detailed beautifully. Highly recommend the body shop.
Fixed my problem the first time I! Very friendly and professional and finished on time.
In 2020/2021 I bought my vehicle and then was hit by another truck and there were no Envisions around to replace mine but after a week they found one and I was able to buy it…good service!
Very professional service and made you feel welcome and important. I have bought 3 vehicles from westside garage in Berlin WI and have dealt with him and I will continue to deal with him for my vehicle purchases and with Gene for my vehicle services
I was very happy with the service service received from Gene. I feel the prices were fair and I will continue going there for my service on my truck.
They always work hard to meet our needs and to find the vehicles that work best for us! They are friendly and fair and we feel very confident in doing business with the salesman and business!
Helpful and friendly. Very understanding and respectful. Was able to answer all my questions to get to the best possible outcome.
Jeff was extremely kind. He did not make me feel belittled as a women customer when speaking abt what could be wrong
2nd vehicle I purchased from Chris. He knows the vehicle features well and they had the exact model in stock.
Very accommodating with scheduling service and always go the extra mile to get all aspects of service needs done.
Very professional and knowledgeable. Very happy with the service. Never had a bad experience with the service department or the sales staff. Would recommend the entire staff to everyone. Thanks again.
I shared what I was trying to do price wise with the new truck and my trade and they made it work. No last minute add ons. Easy to work with.
Fast and trustworthy service. Will miss Jeff Kapp after his retirement. Last of the old service gang. Will continue to rely on West Side for my vehicle service.
