Customer Testimonials
Fast took care of my needs sent me on my way. Keeps me informed as to next appointments that may be needed oil changes or tire rotations ect.
Awesome people that were patient with me on choosing me truck. Once I decided the process went really fast. I was driving my truck off the lot the same day.
Have been buying vehicles from Jim and Diane Grant at West Side for the last 10-15 years. When it came time to order a new Camaro that's where I went because I knew they would get me the car that I wanted with the options that I wanted. Something that some bigger dealers weren't real interested in doing, Always feel welcome there even if is just to ask a question.
Very helpful & friendly. Very willing to answer all my questions. Diane is very helpful with questions I have about the way things work on the inside of my car.8
Talk to Charles he’ll make your buying experience the best you’ve ever had! We never expected to end up in Berlin but so glad we did!
I have always felt that West Side has been fair and I am completely satisified with the wok they do. I have been going to them for many years and have no complaints with their service or fees.
We have dealt with West Side since moving to Berlin in 1995. We have gotten more cars than I realize from them. The sales & service people we have dealt with are phenomenal. I would recommend West Side to anyone..
Over the years I think we have purchased 6 or 7 new vehicles at West Side and just recently a used Buick. Jeff worked very hard for us trying to find exactly the type of vehicle we were looking for. He touched base with us daily, keeping us updated. He found exactly what we were looking for at an auction. He brought it in and had the mechanics go through it. Also did some light scratch touch ups and put on a clear coat on the exterior as well as an entire interior cleaning. WOW! Obviously we are real happy. We have ...
Great experience as always they are very professional they explain when there us a problem in words you can understand very friendly and efficient and convenient Thanks
I absolutely love this dealerships maintenance and repair shop. Gene and the guys do a great job communicating what is going on with my vehicle. Very helpful. Always have it in on time and out when they say it is time for pick up. I feel comfortable here.
I felt good that some people take time out of there busy life to check out what is going on with my. Bob also made me feel better to drive my Trax
This was a follow up appointment to replace two wheels and mount new tires. I was very satisfied with the service provided and would highly recommend west side dealership to my friends.
great service and quality work done. I enjoying coming here. they keep me informed of the job. the good service they provide is very well apprieciated
My vehicle was having starting problems for over a week, and then it didn't start yesterday so we threw it on the battery charger, and took it in to West Side, they were able to squeeze it in and test it and replaced the battery for me with no problem.
They did a very good job taking care of my emergency I would recommend West Side Garage to any one. Thank you for your assistance
The West Side team was very helpful and also provided the rebates available associated with the service of my GMC. Excellent customer service. Thank you
I had an appointment for oil change and tire rotation got right in. The service person was very friendly, and professional he was able to answer all my questions. We always buy our vehicles at West Side because we get such great service from Jim and Diane Grant. I had other business try and to get me to use their services, but I tell them West Side the only place I will go!! When my husband ever has questions about his vehicles he calls Bob Hogan or Jeff Kapp. You have a great staff to work with. Tess & Jim ...
After unsuccessfully dealing with another GMC dealer for the past 14 months for a product issue, West Side was recommended to me by a friend. "Bob" was very friendly and knowledgeable of the persistant issue and was very confident they could address the problem. I was kept updated on the progress and was very pleased with the quality of work performed on my vehicle.
They are thorough, friendly & professional. We have worked with them for 18 years and have never had bad service. We will never use another dealership!!
Easy to work with, very affordable, and comfortable waiting area. They diagnosed my problem and explained it so it made sense to me. The short drive to Berlin was well worth it.
Great service and body shop! They all did an excellent job getting the truck fixed to like new conditions. I had no suprises and they kept me updated on the repairs.Thanks!
I went in for my first oil change/service on a "new to me" vehicle I purchased from West Side in July. I have been more than happy with the Buick Encore and was really impressed with the service department. I made the service appointment on line and when I arrived Bob explained the procedure for pulling your vehicle in for service. They have a very comfortable waiting area and the whole appointment lasted an hour, including tire rotation. The summary of the vehicle inspection given was very thorough. I'm really impressed! Thanks!
They fix, explain & show what is wrong. Price was right & work on your behalf with GM. By doing that the price is less than it should be.
Diane Grant & James Grant did incredible work ensuring that I found a perfect commuter that was safe and reliable and matched everything I was looking for. I have bought multiple vehicles from them and they are phenomenal people. Highly recommended.
staff was friendly and work was completed close to the time frame given. waiting area was clean & condiments were available. service area was also clean & well staffed
Good service at a fair price. Drive all the way from to valley to West Side and it is worth the trip and will continue to do so for a Sales and Service
I have bought from west side for 15 years and their service is always great. i went in for oil change and bought a new truck
Good service at a fair price. Everything done satisfactory and in the time frame discussed. My rebates were discussed with me and I received all paperwork.
Same great service as always. Jeff always calls to keep us up on progress. West Side GM always checks for all applicable coupons and discounts.
Great service. Attention to detail to make sure vehicle was given the multi point inspection. Friendly service and willing to answer questions about my vehicle and the service done.
I received the same customer care that I was given on my last purchase from West Side garage. I have no reason to go anywhere else. Keep up the good work.
nice people to work with , makes the customer fell important , waiting room is comfortable, everyone friendly. they aim to please. nice place to do service and buy.
purchase new truck from jeff molwin sale went fast and I was satisfied after the sale I was shown how everthing in trucke worked truck was ready to go on time
Great service from a friendly family business, same as always. They have no employee turnover, so you really get to know everyone and what their role is. Always a friendly greeting from the owner, Jeff Maldwin, who is always on site. How rare is that.
ordered set of tires. price was reasonable and installed in a timely manner. good job as always. people are friendly and easy to work with.
I was happy to find a local dealership with just the right vehicle for me. The team I worked were all very friendly and helpful.
The service was awesome and done in a timely manner. People there are great and easy to work with. Would recommend them to anyone. Will go back the next time I need things done!
What a wonderful time. Kind. Caring. Will be back. Plan on bringing my mom back in to by a vehicle with a trade in. Will have our service done here as well.
Dealing with employee Jeff Kapp is always a positive experience compounded by owners Mr. Mrs. Maldwin always greet us by our first names and so very polite!
Body shop did a great job buffing out scratches on the paint on my truck. Always do a great job for me. Would reccomend them always.
The people at Westside Garage are so easy to work with. Very pleasant and they understand your needs. Diane Grant is a pleasure to work with.
When you walk into the service area it is clean bright and friendly. The people at the service desk treat you as a welcome guest. After they ask you a few questions they invite you to the waiting area for coffee, soda or water. Its a very pleasant wait and you often are greeted by the sales staff as they walk thru
Westside Garage is where I go for all maintenance. Service here is always done to my satisfaction. I have never had an issue in 16 years.
straight up pricing . no surprises.. was very happy with locating and delivering everything I wanted and tried to make sure I was happy.. thank you . I will pass on ..
It was an excellent experience. This part of the survey is extremely stupid so I am writing this just to use up the required words
Everyone was friendly. The work on the car took longer then expected but Bob was kind enough to drop my car off at my house for I had no way of picking it up
Diane was so great at helping me find the car I wanted, especially in the color I wanted. When they found it a few days later, she went through all the features to make sure I understood how to use them. All in all, it was an excelent experience.
We are able to drop our vehicle off the night before and pick it up the following morning making the oil changes very convenient for us!
Was told to keep an eye out for the pressure on one of the tires. Friendly people and reported what to keep an eye on.
The dealership was very helpful with comparing different vehicles, getting loan information, reviewing and setting up on star and all the features of the car.
Everything was done in timely manner all questions answered could not have asked for better service they even explained some of the things that I would have to have done in the near future and why.
Professional and helpful as usual. We trust their work whether its a simple or complicated job. We always ask for Jeff Capp in the service department. He has taken care of us for years and we hope for many more.
The Acadia was ready, detailed properly for delivery. Diane did a good job on explaining all the options that came with our Danali. Dealership has a great team that works together.
Jim, Diane, and the team always find the best option for me! The process is always quick and hassle free. I have trusted them for many years and will continue to do so.
good service, friendly staff, I drive 30 miles each way to get my service done here instead of my local dealer. They treat you with respect and are very friendly to all.
It took a little longer for a tire repair than I had thought . But so far it’s working. No air leaks after a few days.
Best service, Jeff’s crew is beyond fantastic!! Every aspect from service to new truck purchase. Communication was spot on!! Price from trade to purchase was great!!
We have bought several vehicles from West Side over the years and they are great to deal with. Best deal around. We will continue to do business with them.
Had no questions regarding the work. Job well done. Bob is easy to work with and a pleasure to talk to. Would recommend his services.
They are my hometown dealer. Always friendly and helpful. They explain the work to be done and follow up when the work is complete. The entire staff always greets you with a smile and hello.
First vehicle I bought from West Side and will be where I continue to go for all of my vehicles, it is definitely worth the short drive to Berlin.
Bob Hogan didn't get back to me on an ongoing issue. I may need to contact dealer ownership. He said he would call me back next day but failed to do so. I can discuss this further by phone.
I went to west side in am, got an apt in pm and car was done that day. Still under warrenty so didn't cost anything. What could be better
We have bought several vehicles from West Side GM, our family and friends have also bought from them. They are friendly, knowledgeable and made sure we were very satisfied. They showed us all the bells and whistles that were on the vehicle. Jim and Diane Grant were exceptional sales people. Jeff, the owner, General Mgr, was also in on the deal, showing great professionalism. We will be back again.
Jeff and Jeremy were genuinely interested in making sure the new Blazer met or exceeded our unique expectations for a new vehicle. They helped me analyse details and explore modifications I could make that would enable our full enjoyment of the Blazer as a tow vehicle for our camper and transport vehicle for our bikes and kayaks. Ryan made the paperwork easy to understand.
Courteous service, knowledge of the product, good assortment to choose from. Good explanation of how to use the features of the product. Thorough paperwork for mark the purchase. Reasons enough to buy from this dealer again.
I have always been treated with respect from the service department at Westside Gm in Berlin and I have dealt with for years. Thank You
Took the 2019 Equinox in for its 1st oil change. Was done in less than an hour and no issues noted. Service advisor noted it is a new vehicle and everything is fine.
I stopped to make an appointment because of a noise in engine when starting up and they said they would be able to get me in right away. They gave me a ride to work and also called me to let me know what the problem was and i gave permission to repair. It was done by the time I was to leave work and they picked me up. Very good service.
West Side has always been very friendly and accommodating. My vehicle needed repairs and with the added complication of dealing with two different insurance companies, Bob and Lucy were extremely helpful and patient. Thank you!
I brought my vehicle in for an oil change and tire rotation. I ended up being there for almost two hours. I’ve been to many other dealerships for service that get me out in a half hour with a car wash. Nothing to do in the waiting area while I was there.
Paul the body guy was great in getting the suv ready for us. Looked great when done Took a day longer then what he said but was waiting for a part
Oil change and tire rotation. Friendly helpful. Answered questions prior to service and helped fill out paperwork for rebate offered. Will return for service again
The service department was very efficient and informative. They checked my vehicles service history and knew exactly what needed to be done. It was done quickly. I am happy with this experience.
They did a fantastic job on fixing the car I bought. one of the staff had dented in the tailgate. They fixed that and a couple othe r spots, put in a new camera and got a tire repair kit that the car was missing. Very satisfied thanks especially to Bob Hogan
everyone there is down to earth and understanding of what your needs are. from sales to service there is no other car dealership i feel comfortable with.
Our family has been purchasing vehicles from the late Jim and Jeff Maldwin for years. Our family has been purchasing vehicles from a dealership that cares about their customers from start til well after the sale. We could not ask for more from our dealership.
They took my car in immediately to diagnose the problem on an unscheduled visit. While I was on vacation, my car was fixed under warranty and when I returned, it was ready to go.
Bob worked with us in getting the price down and in fixing the problems we found. The finance guy made everything very easy. Both men were extremely polite and helpful.
Purchased a Certified 2016 Buick and in for a routine oil change, they noticed a trim piece in the trunk missing. Told me about it, ordered it and called me to come in to have it installed. Made an appointment, they took me on time and I was back on the road in an hour. Great job West. Side!
friendly professional, knew their product, great people to work with.we will go back when we are looking for a different car. thank you for making our car shopping easy.
Everyone was friendly and made s feel we were important to them. They went out of there way to make sure their service was great
Just a normal service appointment, however.... They were on time, friendly, and did a good job. I continue (have been going there a while now) to use Westside GM for my Chevy's needs. No complaints!
I took my new vehicle in for its first maintenance visit, {oil change, tire rotation and general checkup}, was greeted by the 2 smiling service managers at my appointment time and just a little over an hour , my vehicle was ready to go. I had a question as to an option on the vehicle at which time Randy pulled up a report from the VIN number and was able to give me an answer, plus the report with all my options. Super nice people, too bad more places don't have the kind of interaction with their customers.
Everyone was very helpful. I knew what car I wanted and they offered different options that still met my needs that I never thought of. They didnt push me to buy like most places. Highly recommend.
I needed an oil change on my truck and they fit me in on Saturday. Friendly reception when I arrived and very knowledgeable about the service needed. They were even concerned that the wipers were streaking so they checked them and determined they were fine. Great service all around.
Took truck in for 2 recall work jobs. Was told I needed new brakes and rotors on rear of truck pads worn bad. Only 40000 mile on truck. Took rear tires off myself to find 15 mm of pads left on all 4 pads also rotors still good. Paper work said 4 mm or more left. Also says do not actually measure pads. This is padding the bill in my eyes for it miss represents the actually wear. How many people actually look.
Great service on a warranty repair. 2019 Equinox for a loaner. Liked it so much we decided to lease that same vehicle. West Side GM made it happen! Excellent sales department!!
We had a good experience with West Side GM. They were very helpful in every thing, They answered any questions we asked. We were shown how to use the information on the screen in car. Bob did a great job in setting things up for. Very pleasant person to work with. Thank you.
The outside body work done looked great and the inside was vacuumed too, nice surprise! They worked directly with our insurance company to make sure everything went smoothly.
Our experience was amazing! Our car was stolen and Jeff and Kathy went above and beyond helping us find a new car, dealing with all the insurance and financial nightmares and getting us into and out the door with a Brand New 2019 Equinox ! We will always come back to Westside from Madison and tell anyone and everyone what an amazing dealership they are!!! Ryan in Finance made it super easy and stress Free!
We always bring our truck to Westside GM for servicing. The guys are always very thorough, friendly, and professional. The office ladies are also the same. We never have a problem with how our service is handled.
Great Chevy dealership. And great people to do business with always greeting you with a smile.. if they don't have a vehicle you're looking for they will go out and find one for you.
When I get my oil changed here, they are very courteous, and check out lots of other things too. This includes topping off the fluids in my car. Which in these winter driving conditions is extremely important. They also check the tires and let me know when I might need other maintenance. I had recently undergone surgery, and they made sure it was easy for me to get back in my car when I was done, and not have walk a long distance in icy conditions. Every is extremely nice, and I appreciate that when getting routine service done.
I was treated very well. I went in for an oil change and a tire rotation. The service was fast and efficient, I would recommend West Side GM for sales and service
I have dealt with West Side GM. for over 20 years and they have treated us great. I recommend them to all my friends and family when they are looking for a new or used car or truck to buy.
We always have friendly service. They go out of their way to make the deal happen. They always find us what we want. From our salesperson to the owner, they treat us like family!
Bought a new Silverado at West Side, Jeff and Jeremy were great to work with. Everyone was friendly and made the experience easy and hassle free. I would recommend West Side to everyone looking for a vehicle.
I had new tires put on my Chevy Malibu and the entire service team was friendly and professional. They were upfront about the timeline and had an area which allowed me to work. Highly recommend!
I bought a vehicle a few years back from Julia and I wanted to take a moment to share how amazing Julia and her team are. They treated me like I was the only customer theret and were professional and attentive. I still have my car and love it. I would go back to Julia to buy a car again and I live in ILLINOIS!!
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