Customer Testimonials

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DealerRater Jun 12, 2025

I owned my own repair shop for 10 years and always was upfront and honest. Of all shops I have been to, this is what I expect. I bought new from here because the salesman Jerimy found what I wanted. Brought in for the 500mile check up and loved the staff. The shop was Friendly, honest and timely and priced fairly. Keep up the good attitude westside

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Google Jun 10, 2025

This is our 3rd car from Westside and we won't go anywhere else. Jeff an his team are amazing, everything from financing to explaining how the different buttons and screens work. We drive almost an hour and a half each way and they truly are the BEST Dealership to deal with !!!! I can't thank everyone there enough for the outstanding service we always receive!!!!

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DealerRater Jun 7, 2025

Dealership always good. Takes too long when you call the service department for someone to pick up. Over 5 minutes

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DealerRater Jun 6, 2025

Everything was fantastic. No problems great people to deal with. Would definitely recommend to everyone

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DealerRater Jun 4, 2025

I have been doing business with West Side for 30 years, overall they have done a great job. However, in this specific situation, I had to wait a lengthy amount of time for my invoice to be processed, I also waited too long in line to pay my bill.

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Google Jun 3, 2025

Great service with my GM vehicle. Always kept me posted as to the progress. Went out of their way to obtain a part that was needed. I would recommend West Side service to anyone !

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Google May 20, 2025

Great service done in a timely manner.

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Google May 20, 2025

Simple, straightforward, buying experience. Diane was great to work with and had exceptional knowledge of vehicle. I would definitely buy my next vehicle from there. Looking forward to their great service department from what I’ve heard from others

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Google May 15, 2025

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DealerRater May 15, 2025

Buying a vehicle from West Side GM is great experience. Very well organized and financing completed immediately. Vehicle had accessories installed and ready for pick up as scheduled.

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DealerRater May 14, 2025

Always treated good. Bob in the body shop worked really well to get a part and installed it in very little time. Seems the whole crew is in sync.

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DealerRater May 12, 2025

The my vehicle repairs were diagnosed and completed quickly. Gene, my service manager, was personable. I felt like I was treated well. Thank you West Side GM.

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DealerRater May 11, 2025

Went in to get service done. Everything went really smooth, and ended up being cheaper than I was quoted.

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DealerRater May 7, 2025

I have gone to west for many years because they do their best to give me good service in a timely manner.

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DealerRater Apr 30, 2025

Customer service is first rate. The staff quickly diagnosed and repaired my vehicle, with minimal down time.

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DealerRater Apr 28, 2025

No upselling, finished in decent time. No upselling, finished in a decent time. Comfortable lounge/waiting area to wait in. Clean bathrooms.

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DealerRater Apr 28, 2025

Always very helpful enjoy working with them. Keeps you informed on what is going on.

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Google Apr 28, 2025

Friendly and helpful.

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DealerRater Apr 26, 2025

they have always taken wonderful care of any issues with my vehicle. Would like to see the popcorn machine back to work,

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DealerRater Apr 26, 2025

Jeremy very good to work with. He went above with our account tomake it work.We drove by many dealerships to buy from them, We have bought many viehicles from them and told our son to give them a chance and now they are buying from them.

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Google Apr 24, 2025

Great to work with John was very responsive with my call.

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DealerRater Apr 24, 2025

Have treated me and my family for many years been a real good experience with them keep up the great work

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Google Apr 19, 2025

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DealerRater Apr 19, 2025

Great people and Great service!! I wouldn't go anywhere else to buy a vehicle!!

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Google Apr 19, 2025

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DealerRater Apr 13, 2025

Everyone was so friendly and helpful. I just moved to Berlin and was in dire need of an oil change and was so glad to find an actual Chevy dealership to take my truck to. Jeff got me in that afternoon and I was so relieved. He also let me know there was a recall due on my truck and they took care of that as well.

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DealerRater Apr 11, 2025

Always efficient and friendly. I am always comfortable doing business with West Side garage service department

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DealerRater Apr 10, 2025

Not sure my tires got rotated? But everything else went well. Took about an hour, which was ok.

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Google Apr 10, 2025

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DealerRater Apr 8, 2025

Great service and communication! I would recommend West Side Garage in Berlin to my family and friends!

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DealerRater Apr 4, 2025

We have bought all but 1 vehicle from this dealer in the past 25 years. We are treated like family every time we walk in the door.

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DealerRater Apr 4, 2025

Jeff kept me updated as my Terrain was being worked on. Unfortunately, the repair was unsuccessful. Still waiting for call from him with estimate on replacement radio.

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DealerRater Apr 3, 2025

Both John and the dealership in general were accommodating and easy to work with. I drove over 100 miles because I was looking for this particular car and I wasn't disappointed

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DealerRater Apr 1, 2025

I recently purchased a new vehicle from West side GM and the experience was exceptional. Jeff Maldwin is a top notch owner and everyone there is positive and professional.

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DealerRater Mar 28, 2025

easy appoint made recommendations pleasure to work with will go back again for service. bye.

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DealerRater Mar 26, 2025

Very happy with the service and the happy people. My oil change didn’t take long at all.

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DealerRater Mar 24, 2025

Thank you west side garage for being prompt on your repair work. Thanks to your mechanics being well trained!

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Google Mar 24, 2025

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Google Mar 24, 2025

Truck was done on time and at a good price.

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Google Mar 22, 2025

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DealerRater Mar 16, 2025

Home town pride. So glad West side is here in Berlin. Great staff. Great service

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Google Mar 14, 2025

Love dealing with Diane Grant very caring person help with all our qutions she is the best salesperson

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DealerRater Mar 11, 2025

Jeremy was friendly and helpful. The whole staff made the sale process go quickly. I love my new car!

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Google Mar 11, 2025

Chris at West Side provided great service helping me find the right used Traverse. Highly recommend this dealership.

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DealerRater Feb 26, 2025

Great place, Great people, Very Reliable. Always leave relaxed with one less thing to worry about knowing our vehicle is well taken care of.

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DealerRater Feb 26, 2025

First and last time bringing my vehicle to west side garage. No timeliness whatsoever. Total mistake

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Google Feb 25, 2025

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DealerRater Feb 23, 2025

Friendly fast service. Kept me informed Wait time was less than quoted Would recommend service dept

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Google Feb 23, 2025

Diane Grant was great to work with.

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DealerRater Feb 17, 2025

Friendly and had my oil change /tire rotation done in no time. Helped me use my points at check out and had a very good experience

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DealerRater Feb 15, 2025

They treat us fairly and honestly very nice people complete the work in a timely fashion

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Google Feb 11, 2025

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DealerRater Feb 11, 2025

Took a week to get my car in but the.y looked at it promptly then. Was done next day

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Google Feb 8, 2025

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DealerRater Feb 7, 2025

Good at performing routine maintenance and checking any concerns you have on your vehicle as well as dealing with any recalls.

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DealerRater Feb 7, 2025

Had a good experience purchasing my new vehicle. Diane is always friendly and helpful. She found the car I wanted and took my trade in. There were so many new features on the car, Diane took the time to explain how everything worked. Diane also said if there were any questions to please stop in and she would help me with the new display screen.

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DealerRater Feb 7, 2025

Always Friendly Faces, and do good work as promised …I enjoy the TeamWork approach at this dealership

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Google Feb 2, 2025

Very professional, friendly and clean dealership service center. Fair pricing with no pressure upselling.

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Google Jan 27, 2025

We recommend West Side Garage, Inc for your auto/truck needs. If you need reliable service on your vehicle West Side GM is the place to go. If you are looking for the right vehicle, we recommend West Side GM. We have been doing business with West Side GM in Berlin, Wisconsin for over 19 years and have never had an issue with their service department or their sales department.

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DealerRater Jan 25, 2025

Our experience in purchasing our vehicle was our decision and I did not feel pushed into making a decision the sales associate was friendly and accommodating things we discussed about the vehicle we're taking care of in a timely fashion I am very pleased with this experience and would definitely buy another vehicle and have my vehicles serviced here.

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Google Jan 24, 2025

Very professional, friendly, and punctual. Had a great experience. Thank you West Side Garage. Thank you Jeff. Now for the salesman who sold us our 2024 Traverse, Jeremy you went above and beyond your job, answered his phone and e mails in a timely manner. Always was professional and friendly. (Even funny) had a awesome experience with him. Hope to have a friend for life. Thank you Jeremy 😊

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Google Jan 24, 2025

**Svc Review**Jean in Svc was so helpful. They helped clean up a mess that Kunes Oak Creek screwed up! Jean really went the extra mile. Called the warranty company, got all the right things ordered. Kept me updated the entire time. Good service does still exist!

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Facebook Jan 22, 2025

Quick service Clean service area Nice waiting area with coffee and bottled water.

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DealerRater Jan 19, 2025

Very kind & courteous service! So happy with them. Would recommend their service to everyone.ll

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DealerRater Jan 15, 2025

I received the service I requested in a reasonable time. They were courtesy, friendly, and completed the service. They even looked at my coupons,and rewards points to get me the best price

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DealerRater Jan 12, 2025

I like to deal with Jeff in the service department he is easy to deal with and only lets me know about things that need attention.

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Google Jan 11, 2025

Awesome. Service was done on my vehicle and completed a day before it was scheduled to be completed. It is nice to see service like this. It reminds me when service meant something to all involved. Thank you again!

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DealerRater Jan 10, 2025

Jeremy was very helpful in our search and never pushy. Once we decided which truck we were purchasing, Jeremy and Denise did the legwork before our appointment to get the paperwork started to keep the process more efficient. We were very pleased with the West Side team and were in our new truck quickly!

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Google Jan 10, 2025

Always had amazing service here! Between the quick and efficient service team to the friendly down to earth customer service behind the desks I will never stop recommending west side gm

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DealerRater Jan 5, 2025

Very accommodating with paying over the phone to get in and out quickly in a busy day and having vehicle ready to go!

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DealerRater Jan 5, 2025

Very friendly and fair pricing knowledgeable sales staff I would and have sent friends and family to the dealership and will be back next year to shop for my truck

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Google Jan 4, 2025

Helpful and very considerate.

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DealerRater Dec 31, 2024

Quality work. Good communication. Friendly staff.When I needed an appointment to fix something, efforts were made to get me in where possible

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DealerRater Dec 27, 2024

Helpful staff, clean waiting area. Answered any questions I had and provided the service need for my car.

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Google Dec 23, 2024

Had my oil changed and tires rotated in 35 minutes. Excellent service. Friendly staff.

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DealerRater Dec 22, 2024

Favorite place to take my vehicle. Great service and friendly people Answer all my questions.

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DealerRater Dec 22, 2024

Everyone at the dealership was helpful and friendly. I had an enjoyable buying experience there

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DealerRater Dec 22, 2024

West Side is the only shop I will take my vehicle to. Thank you so much for the assistance in getting my vehicle taken care of!

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DealerRater Dec 15, 2024

Jeff LISTENED! He also warned me about a possible oil leak.... Great job by the whole Team! Keep it Up!

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DealerRater Dec 8, 2024

They have always provided great service. They go over options before doing the work. Their staff is friendly and professional.

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DealerRater Dec 2, 2024

This is the 7th vehicle I have bought from West Side GM in 5 years and have been getting vehicles there for 25yrs. Jeff and the team at West Side are top notch wouldn’t go anywhere else.

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DealerRater Dec 2, 2024

They were great to work with. It took no time at all to get my new car

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DealerRater Nov 28, 2024

Excellent Customer Service! Always friendly and helpful. Highly recommend West Side Garage. Never had a bad experience with them.

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DealerRater Nov 28, 2024

Diane, Jeff, and team were great to work with! My family has been buying cars from West Side for about 50 years. Thank you for another smooth purchase process!

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DealerRater Nov 27, 2024

I've purchased my vehicles from West Side and bring them back for all service needs.

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Google Nov 23, 2024

Everyone is always helpful and professional. Diane is always willing to go help beyond what a normal sales agent actually needs to. That's why I shop local.

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Google Nov 23, 2024

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DealerRater Nov 20, 2024

The service department fixed a leak in the back window of my Silverado and did a great job.

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DealerRater Nov 18, 2024

Great service and employees . Friendly . Helpful and very knowledgeable. I would highly recommend to others .

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DealerRater Nov 17, 2024

Very thankful for the work that was done thank you we will be back again

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DealerRater Nov 16, 2024

The fact they fit me in when I had a problem speaks leaps and bounds about the kind of service they provide. Great people!

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Google Nov 16, 2024

Had a fault code that had multiple potential causes. Technician was able to pinpoint and repair the issue in short order. I appreciate their expertise and find their service charges reasonable.

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DealerRater Nov 14, 2024

Excellent Job !! Above and Beyond !!👍👏😃Jeff was Helpful and Explained in detail what was happening .. Helped us get rebate Etc … and mentioned Insurance coverage too ..👏👏👏😃

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DealerRater Nov 13, 2024

They serviced my truck installed my new rims and tires, they said they used liquid to balance them found out later they used a ton of weights and broke off two bolts for the hub caps after I ordered another hub cap the owner was belligerent after realizing she was in the wrong fixed that. Two weeks later I went in to get the tires rotated and they refused to service the truck.

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DealerRater Nov 13, 2024

Westside is always there when I need them. I have never had a problem with any of their work and I've been a customer for over 30 years.

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DealerRater Nov 13, 2024

First visit - friendly staff, nice waiting room and good service. Thank you West Side Chevy

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Google Nov 11, 2024

Bought the truck from them and only had them do all the service and extras added on, all very happy with the service, great job 👍

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Google Nov 11, 2024

Best place to buy a vehicle. Owner and staff are great

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DealerRater Nov 11, 2024

This dealership is the best! Gets you in and out fast with there skilled mechanics and reasonably prices.

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DealerRater Nov 10, 2024

It was my first time the guys were very nice and i'm sure I'll be going back again

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